Privacy Policy
This Privacy Policy describes how and when I collect,
use, and share information when you attend an appointment at my clinic,
purchase a product from me, contact me, or otherwise use my services.
This is to comply with the General Data Protection Regulations (GDPR)
2018.
Information I Collect
To aid you treatment or as part of purchasing something from my business
you will normally provide me with certain information, such as your
name, email address, postal address, medical information and payment
information. I will store you information on an electronic patient
record and diary system which is fully password protected.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information,
including:
•
where it is necessary for the purposes of the provision of health care
as needed to provide my services, such as when I use your information
to fulfil your podiatry assessment and treatment, or to provide customer
support;
•
when you have provided your affirmative consent, which you may revoke
at any time, such as by signing up for my mailing list;
•
if necessary to comply with a legal obligation or court order or in
connection with a legal claim, such as retaining information about
your purchases if required by tax law;
Information Sharing and Disclosure
Information about my patients/customers is important to my business.
I share your personal information for very limited reasons and in limited
circumstances, as follows:
•
Medical professionals. With your consent I will share information with
medical professionals such as your GP or consultant to allow continuity
of care.
•
Service providers. I engage certain trusted third parties to perform
functions and provide services to my business, such as external reception
services. I will share your personal information with these third parties,
but only to the extent necessary to perform these services.
•
Business transfers. If I sell or merge my business, I may disclose
your information as part of that transaction, only to the extent permitted
by law and with your consent.
•
Compliance with laws. I may collect, use, retain, and share your information
if I am legally required to.
Data Retention
I retain your personal information only for as
long as necessary to provide you with my services and as described
in my Privacy Policy.
However, I may also be required to retain this information to comply
with my legal and regulatory obligations, to resolve disputes, and
to enforce my agreements. The retention of podiatry records is normally
a minimum of 8 years, after the last appointment. For customers who
are not patients but may have bought products from my business I will
keep any data you may have provided for a minimum of 6 years in line
with tax legislation.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting
services in the US and other jurisdictions. As a result, I may transfer
your personal information to a jurisdiction with different data protection
and government surveillance laws than your jurisdiction. If I am deemed
to transfer information about you outside of the EU, I rely on Privacy
Shield as the legal basis for the transfer, as X Cloud is Privacy Shield
certified.
Your Rights
You have a number of rights in relation to your personal information.
While some of these rights apply generally, certain rights apply only
in certain limited cases. I describe these rights below:
• Access. You have the right to access and receive a copy of the personal
information I hold about you by contacting me using the contact information
below.
• Change, restrict, delete. You may also have rights to change, restrict
my use of, or delete your personal information. In the case of health
records these are normally exempt from change and deletion requests.
• Object. You can object to (i) my processing of some of your information
based on my legitimate interests and (ii) receiving marketing messages
from me after providing your express consent to receive them. In such
cases, I will delete your personal information unless I have compelling
and legitimate grounds to continue using that information or if it
is needed for legal reasons.
• Complain. If you wish to raise a concern about my use of your information
(and without prejudice to any other rights you may have), you have
the right to do so with the Information Commissioner www.ico.org.uk
How to Contact Me
For purposes of the GDPR, I, Andrew Boyle, am the data controller of
your personal information. If you have any questions or concerns, you
may contact me using the address below.
Healthpoint
632 Liverpool Road
Southport
Merseyside
PR8 3BH
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